Visit My Orders to check the status of your replacement.
The replacement is only initiated after the originally delivered item is picked up. You’ll be notified by e-mail or we will send you a replacement request for more details.
The courier service delivering your order usually tries to deliver on the next business day. In case you miss a delivery, you can check your SMS or e-mail notifications for more details on when the courier service will try to deliver again.
You can get in touch with the brand or an authorized service Centre of the brand to claim the warranty for your product (wherever applicable) or, you can also visit our service center or just click to www.itdurbar.com/servicesstation for more details.
Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product is scheduled. You’ll be notified by SMS, e-mail or with any other applications on the day of the pickup with more details.
In cases out of Kathmandu valley, you have to ship the item/product back to us within 7 days of the return related e-mail/SMS being sent to you.
We usually ship your orders from 1-2 business days from the date of your order been placed so that they reach you on time. In case your order hasn’t been shipped within this time please contact our customer support so that we can look into it.
An e-mail & SMS will be sent once you’ve successfully placed your order. We will also let you know along with the order tracking number for the shipment. You can track your orders from the “My Orders” section on your It Durbar account.
Business days usually refers to the working days of a week. The expected date of delivery is calculated based on business days. This includes from Sunday to Friday. Saturday and Public holidays are usually not considered.
An item is marked as “Out of Stock” when it is not available with us or any sellers in a market, at the moment; you won’t be able to buy it now. Click on the “Notify Me” feature to know the status once it is available.
IT Durbar comes-up with a feature to facilitates it’s customer & client’s by introducing “IT Durbar- Service-Station” as for the repair & maintenance of Laptop, Desktop, Printer, Smart-TV, Mobile Phones, Network Equipment & Gaming Consoles, etc.
Username is a valid email id and the Password is the set of characters that provides access to an account. The username and password are your login credentials to your IT Durbar account.
If you create an account in IT Durbar, you can get various kinds of exclusive offer emails, you can able to mark the products in your wish list, and you can able to view your order history and you can also rate and review the products.
The registration process at IT Durbar is quite easy. You just need to sign up for a new account filling with your full name, email id, mobile number and password with agreeing all the terms and conditions. Then click “Create my account”, after that click on the link that is sent to you on email for the confirmation of valid registration.
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Your Account
Protection of Your Account: As discussed further in the website's privacy policy, by using this website, you agree that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and agree to accept responsibility for all activities that occur under your account or password.
Reviews, Comments & Communications
Nature of content: Visitors to www.itdurbar.com may post reviews, comments and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights to otherwise injuries to third party or objectionable and does not consist of or contains software virus, political campaigning, commercial solicitation, mass mailing or any form of spam.
False information: You may not use false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. IT Durbar reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted contents.
Risk of Loss
All items purchased from IT Durbar are made pursuant to the shipment contract. This means that the risk of loss and title for such item passes on to you upon the products delivery.
Product Description
IT Durbar attempt to be as accurate as possible. However, IT Durbar makes not guarantee that the product description and any other content of its site are accurate, complete, reliable, or error free. The product offered by itdurbar.com itself is not as described and its sole remedy is to return in its unused condition.
Site Policies, Modification, and Severability
Please review our other policies. We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and will not affect the validity and enforceability of any remaining conditions.
Intellectual Property Rights
Copyright Protection: All content included on this site, such as text, graphics, logos, button icons, audio & video clips, digital downloads, data compilations and software, is the property of itdurbar.com and protected by the Nepal’s Copyright law. The compilation of all the content on this site is the exclusive property of itdurbar.com and protected by Nepal’s Copyright law. All software used in this site is the property of itdurbar.com and is protected under the Nepal’s Copyright law.
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Governing Law and Dispute Resolution
These terms and conditions will be construed only in accordance with the laws of Nepal. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website shall be resolved by the courts of Nepal.
Disclaimer of warranties and Limitation of Liability
THIS SITE IS PROVIDED BY ITDURBAR.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. ITDURBAR.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ITDURBAR.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ITDURBAR.COM DOES NOT WARRANT THAT THE SITE, ITS SERVERS, OR EMAIL SENT FROM ITDURBAR.COM ARE FREE OF VIRUS OR OTHER HARMFUL COMPONENTS. ITDURBAR.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
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